FAQS

Frequently Asked Questions

How do I choose my swimwear size?

Check the size chart for the specific style and compare your bust, waist, and hip measurements. Underbust and torso girth may also matter for some designs. Size labels and fit vary between styles. Email support@uppswim.com with the product link and measurements if you need guidance.

Can I try on my swimsuit?

You may carefully check fit indoors over underwear. Keep all tags and any hygiene liner or seal attached and intact. Do not swim in or wash the item before deciding to keep it. See the return policy for the voluntary-return conditions and your separate statutory rights.

How should I wash my swimwear?

Follow the care label on the item. Unless the label states otherwise, rinse after use, hand wash gently in cool water, and dry away from direct heat. Avoid bleach, wringing, and rough surfaces. Product-specific fabric and care instructions take priority.

Will the color look exactly like the photos?

Lighting and display settings can cause minor differences in appearance. We aim to describe products accurately, and you retain your rights if an item materially differs from its description.

How much is shipping?

Standard shipping is FREE on orders of US$89.00 or more and US$9.99 on orders below US$89.00. VIP Express Shipping costs US$19.99 per order, including orders that qualify for free standard shipping. The free-shipping threshold is based on the merchandise subtotal after discounts, excluding shipping, taxes, and duties.

When will my order arrive?

Processing normally takes 1–3 business days. After dispatch, estimated transit is 6–8 business days for standard shipping or 3–7 business days for VIP Express Shipping, unless another estimate is shown before purchase. Availability depends on destination. These are estimates, and applicable statutory delivery rights remain in effect.

Is VIP Express Shipping free on orders over US$89?

No. The free-shipping offer applies to standard shipping on orders of US$89.00 or more. VIP Express Shipping is US$19.99 per order for all qualifying order amounts when available at checkout. It does not automatically shorten order processing.

Where do you deliver?

Delivery is available only to destinations supported at checkout. Check available methods before paying. International orders may incur import duties, taxes, or clearance charges as explained in the Shipping Policy and before purchase.

How do I track my order?

We send tracking information after dispatch when available. Initial carrier scans may take 24–48 hours. Check your spam folder and email support@uppswim.com if the tracking email is missing, the parcel is late, or tracking appears incorrect.

Can I change or cancel an order?

Email us promptly with your order number. We can cancel before dispatch and refund the amount paid. A shipped parcel may not be interceptable, but any applicable statutory cancellation right remains available. See our return policy for details.

Can I return or exchange swimwear?

You may request a voluntary return or exchange within 30 calendar days after delivery, subject to the condition and hygiene requirements in our return policy. Stock availability applies to exchanges. This does not reduce mandatory cancellation or defect rights, including any applicable UK or EEA cooling-off rights.

What if my item is faulty or incorrect?

Email support@uppswim.com with your order number and a description of the problem. Photos may help where reasonably available. We will assess the issue and provide the remedy required by law. The voluntary 30-day window and hygiene restrictions do not remove statutory rights for faulty or misdescribed goods.

Which payment methods can I use?

Use one of the options displayed at checkout for your location and currency. Availability of particular cards, wallets, and provider features is determined at checkout.

How can I contact you?

Email support@uppswim.com. Include your order number for questions about an existing purchase. For privacy requests, you may use the same email.