Shipping policy
Shipping Policy
Last updated: October 30, 2026
Shipping Charges
Standard shipping is FREE on orders of US$89.00 or more and US$9.99 on orders below US$89.00. VIP Express Shipping costs US$19.99 per order, including orders that qualify for free standard shipping. The free-shipping threshold is based on the merchandise subtotal after discounts, excluding shipping, taxes, and duties.
| Method | Charge (USD) | Estimated Transit After Dispatch |
|---|---|---|
| Standard Shipping, subtotal below US$89.00 | US$9.99 | 6–8 business days |
| Standard Shipping, subtotal US$89.00 or more | FREE | 6–8 business days |
| VIP Express Shipping, any subtotal | US$19.99 | 3–7 business days |
Availability & Checkout
We ship only to destinations supported at checkout. Available delivery methods depend on the destination. The listed rates apply when that method is offered. Free shipping applies to standard delivery only. Any applicable taxes and import charges collected by us are disclosed before payment. We will not add an optional delivery upgrade or extra delivery charge after payment without your agreement.
Processing & Delivery Estimates
Order preparation normally takes 1–3 business days before dispatch. This is separate from the transit estimates above. Business days exclude weekends and applicable public holidays. Any different product-specific processing or delivery estimate will be shown before purchase. VIP Express Shipping changes the delivery service and does not automatically shorten processing. Transit estimates are estimates rather than guaranteed arrival dates and do not limit statutory delivery rights.
Confirmation & Tracking
After checkout, we send an order confirmation to the email you provided. After dispatch, we send tracking details when available. Initial tracking scans may take 24–48 hours to appear. Check your spam folder, and email support@uppswim.com if you need help locating your confirmation or tracking information.
Delays, Missing Parcels & Delivery Problems
If we cannot dispatch within the stated period, we will notify you, explain the revised estimate where available, and offer cancellation and a prompt refund for unshipped goods where required. Where consent to a delay is required, we will seek it. If your parcel is late, damaged, or appears lost, email us promptly. We will investigate and provide an appropriate remedy under applicable law. You do not have to wait a fixed 35-business-day period before reporting a problem or exercising legal rights.
Please review delivery details before paying and tell us promptly about mistakes. If an issue is caused by incorrect details you supplied or a missed collection, we will explain any reasonable, lawful redelivery or return costs before you agree. This does not exclude responsibility for our own error or any rights that cannot be excluded. Where applicable law keeps transit risk with us until you receive the goods, that rule applies.
Customs & Import Charges
International orders may be subject to import duties, taxes, or clearance charges. If they are not collected at checkout, the recipient may need to pay charges imposed by local authorities, subject to applicable law and the disclosures made before purchase. We do not guarantee duty-free delivery. Contact us before ordering if the treatment of charges is unclear.
Contact
For questions about this policy or your order, email support@uppswim.com.
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