Refund policy
Returns, Refunds & Exchanges
Last updated: October 30, 2026
We want you to feel comfortable choosing swimwear from uppswim.com. This policy explains our voluntary 30-day return offer and does not limit any mandatory consumer rights that apply to your purchase.
Our 30-Day Return Offer
You may request a return or exchange within 30 calendar days after delivery. Please email support@uppswim.com with your order number and the item you would like to return. For a change-of-mind return under this voluntary offer, send the item within 14 calendar days after receiving our return instructions. Statutory cancellation and defect rights are separate and may apply for longer.
Swimwear Condition & Hygiene
For voluntary change-of-mind returns, swimwear must be unworn except for a careful indoor fit check over underwear, unwashed, undamaged, and free from stains, odors, sunscreen, makeup, or other signs of use. Keep all original tags and any hygiene liner or hygiene seal attached and intact. Please include the original packaging where reasonably possible. Do not swim in or wash an item before deciding to keep it.
Removing or damaging a hygiene liner or seal may make an item ineligible for our voluntary return offer. A statutory hygiene exception applies only where the particular goods and seal meet the requirements of applicable law. Opening outer packaging or carefully checking fit does not automatically remove statutory cancellation rights. Hygiene conditions never exclude rights concerning faulty, incorrect, unsafe, or misdescribed goods.
How to Request a Return
Email support@uppswim.com with your order number and the relevant item details. A reason helps us improve but is not required when you exercise a statutory right to cancel. For a damaged, faulty, or incorrect item, please describe the issue and include photos if reasonably available. Photos and original packaging are not absolute conditions for a valid statutory claim.
We will email return instructions and the return destination. Please contact us before sending a return so we can route it correctly. This coordination step does not make statutory cancellation dependent on our approval or extend legal deadlines. We recommend using a tracked service and keeping proof of posting.
Return Shipping Costs
For an ordinary change-of-mind return, you pay the direct return shipping cost. For a verified faulty, damaged, incorrect, or misdescribed item, we will provide a prepaid return method or reimburse reasonable return postage, where a return is needed. We do not charge a restocking fee.
Refunds
Approved refunds are issued to the original payment method. We normally process voluntary-return refunds within 5–10 business days after receiving and checking the return. Your payment provider may take additional time to display the credit. Any shorter mandatory refund deadline takes priority.
For a voluntary change-of-mind return, the original shipping charge is not refunded unless required by law. We do not retroactively charge standard shipping because a return reduces the amount you keep below US$89.00. For a cancellation that legally requires delivery reimbursement, we refund the applicable basic standard delivery charge. Any premium paid for VIP Express Shipping above basic standard delivery need not be refunded unless required by law.
UK & EEA Statutory Cancellation Rights
Where applicable, you may cancel an eligible online purchase without giving a reason within 14 days after receiving the goods. For goods in one order delivered separately, the period generally runs from receipt of the last item. Notify us by an unequivocal statement, such as an email to support@uppswim.com, and return the goods within 14 days after notifying us. You may use the optional cancellation wording below, but it is not required.
Where these rights apply, we reimburse the amounts required by law, including basic standard outbound delivery for cancellation of the entire order, without undue delay and within 14 days after your cancellation notice. We may withhold reimbursement until we receive the goods or evidence that you have sent them back, whichever occurs first, where permitted. Any deduction for diminished value is limited to handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods, and only where lawful. Applicable hygiene exceptions and other mandatory rules remain in effect.
Optional cancellation notice: To uppswim.com, by email to support@uppswim.com: I hereby give notice that I cancel my contract for the following goods: [goods]. Order number: [number]. Ordered on / received on: [date]. Consumer name: [name]. Date of notice: [date]. Provide any additional identifying information required by applicable law.
Faulty, Damaged, or Incorrect Items
Contact us as soon as you reasonably can after discovering a problem. We will assess the issue and provide the remedy required by applicable law, which may include repair, replacement, a price reduction, or a refund. The 30-day voluntary-return period does not restrict statutory defect claims. Sale and clearance items retain all applicable statutory rights.
Exchanges
Exchanges depend on stock availability. Email us with the desired size or style. We will explain availability and any price or delivery difference before you agree. If an exchange is unavailable, you may choose an eligible return and refund instead.
Order Changes & Cancellations
Email us promptly if you wish to change or cancel an order. We can cancel an order before dispatch and refund the amount paid. Once dispatched, we may be unable to intercept it. You can still notify us of any applicable statutory cancellation and follow the return process. A cancellation request does not require a reason.
Contact
For questions about this policy or your order, email support@uppswim.com.
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